Keeping track of business paperwork
A cluttered office can make your job more difficult to do in a timely and efficient manner. According to The Paperless Project, PricewaterhouseCoopers found a lost document will cost a company $122 on average.
Bud Roth-Porter, document management consult and owner of Porter-Roth Associates, says that searching for a misfiled document costs time to find, and if not found, the cost to recreate it. An equally important cost to consider: the loss of information in the missing document, which may lead to a business decision based on inaccurate information, he adds.
To get started on organizing your small business, try these paperwork pointers.
1. Establish a file naming convention
You've got a conference call with a client in ten minutes, so you need to retrieve their project file for reference. Is it filed under the customer name or sales zone?
Thomas McClintock, COO of online marketing company NSI Partners, says that firms often have neither a systemized plan that specifies who is responsible for what and how the documentation workflow happens, nor any documentation procedures to ensure that important records are stored, found, and managed in the same way.
Pro tip: Choose a naming convention style and stick to it. Consider these filing methods:
Don't stray from a system once you've established which method works best.
2. Keep all documents in common filing areas
Roth-Porter points to lack of common filing areas causing clutter conundrums. "In an average office, files can be filed in a file room, a file cabinet, an office file cabinet, a personal desk, and an archival storage area," he says.
All those options mean more ways to lose track of your documents.
Pro tip: Create a common filing area for specific types of documents. For example, keep bills in a secure, accessible desk drawer for easy reference, and keep old client contracts in a filing cabinet.
Like anything else, organizing efficiently can take practice until you get it right.
"The best way to make any new filing system work is to make it a mandatory part of the daily office routine," Roth-Porter says. "If people continue to hoard documents in their office or consistently ignore the new filing schema, ensure these people are made aware of their lapse."
3. Train all employees on company organizing procedures
Once you've established a clear organizing and filing method that make sense for your business, educate all employees on these procedures. Documents can fall through the cracks when everyone isn't on the same page.
NSI Partners hired professional organizer Gina Caughey, owner of A Call to Order, to help get things in shape. As the company grows, McClintock says their need to train new employees on nomenclature and file-naming schema has only increased.
Pro tip: Design a how-to guide for employees to follow. McClintock says that NSI Partners is developing a procedure manual to:
- Save costs training new employees because their systems have become more defined and complex.
- Act as a reference for staff in general.
McClintock also advises reviewing procedures periodically to ensure nothing is overlooked.
4. Go digital with paperwork, but don't forget to back it up
Active document management and disaster sustainability planning are essential, as illustrated by one particularly harrowing story Caughey shares about a client.
The client owned a building that sustained heavy storm damage. "As if this wasn't bad enough, this particular building was used to store client documents and valuables," Caughey says. "Fortunately, eight months prior, A Call to Order had set up a disaster-sustainability system that the company was able to implement within hours."
Caughey says this allowed company officials to:
- Assign priority status to key construction vendors who fixed the damage within 72 hours.
- Use a media plan to instruct employees on contingency plans and to conduct public outreach.
- Minimize downtime.
An event that could have bankrupted the company ended up being a three-week hiccup.
Pro tip: Keep digital copies of important documents in the cloud, as well as paper-based backups in a storage facility, Caughey recommends. When disaster strikes, you'll have peace of mind that your important documents are safe.
For more on creating a disaster recovery strategy, check out "What's your business interruption plan?"
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