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We’re ready to answer all of your questions about our services and your insurance needs. Give us a call, chat with us online, or email us for more info.
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8 a.m. - 5:30 p.m. CT Monday - Friday
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Toll-free: (800) 688-1984
8 a.m. - 5:30 p.m. CT  Monday - Friday
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Our headquarters
30 N. LaSalle, Ste. 2500
Chicago, IL 60602

Frequently Asked Questions

I submitted an application. Where can I find my quotes?

To review your quotes, log in to your account by clicking on the Log In link at the top of this page. If this is the first time you are logging in to your account, use the one-time, temporary password that was emailed to you during the application process. Note that it might take some time after you submit an application for quotes to appear for your review. You may also chat online, email, or call an Insureon representative directly for more information. You can find contact information for your Insureon agent on the "Quotes" tab once you log in to your account.

How do I know if I have an account?

If you applied for quotes, you have an account with us. You should have received an email during the application process with your login name and temporary password. If you don’t see it in your inbox, check your spam folder. If you still don’t see it, you can reset your password on the login screen.

How do I reset my account password?

You can reset your password by clicking Log In at the top of this page and then clicking the Forgot Password? link under the blue login button. If you do not receive a password reset email in a few minutes, please check your spam folder. If you continue to experience password issues after taking these steps, contact us via online chat, email, or phone.

I’m locked out of my account. What do I need to do?

The fastest way to unlock your account is to contact us via online chat, email, or phone.

How can I update the address on my account?

You will need to contact your account manager to update the address on your account. You can find your account manager’s contact information on the "Quotes" tab after you log in to your account.

How do I get a certificate of insurance (also known as proof of insurance)?

Getting a certificate of insurance is easy. Just log in to your account using the Log In link at the top of this page, select the "Certificates" tab, then click the blue Request Certificate button to get started. You need to have an active policy to request a certificate. If your certificate request is urgent, call your account manager directly to expedite the process.

How do I make a payment to my insurance carrier after I purchase a policy?

After you purchase a policy, you will have the option to make one annual payment or regular installments throughout the year. The payment will be to your carrier – not Insureon. You can typically pay by credit card or by mailing a check, but the details depend on your carrier.

How do I cancel my policy?

You must contact your account manager directly to cancel your policy. Your account manager’s contact information is available in the "Quotes" tab after you log in.

Does my policy cover losses related to the coronavirus (COVID-19)?

Most standard business insurance policies exclude coverage for communicable diseases, such as COVID-19. Small business owners are often curious if the following policies provide any coverage for the coronavirus.

Business interruption insurance is an endorsement to commercial property insurance. It typically covers losses related to property damage only, such as a fire or burst pipe.

Special event insurance provides short-term coverage for a business event. It usually excludes communicable disease coverage. However, some policies might cover lost deposits or event postponement regardless of the reason behind it.

Workers' compensation insurance covers on-the-job injuries and occupational illnesses. Because each state sets its own laws for workers' comp, you may be able to recoup losses if your employees are unable to work due to the coronavirus.

Always check with your insurance provider if you think you might be eligible for a claim. And feel free to contact an Insureon agent if you have any questions.

Do you offer insurance to companies based outside the United States?

We currently do not offer insurance coverage for businesses based outside of the United States.