No knock against Professional Liability Insurance, but some of your best risk management strategies have nothing to do with insurance. That’s not to say you should drop your coverage. In fact, the point is quite the opposite.
Taking steps to stay out of a courtroom actually enhances your liability policy’s protection. Instead of simply relying on your Professional Liability to do all the work, you have two lines of defense to keep your assets safe. Here are some risk management strategies you can use to prevent professional liability claims.
Professional Liability Lawsuit Prevention Tip #1: Document Everything
Attorney and founder of SJS Law Firm Shavon J. Smith (@TheSJSLawFirm) says, “The biggest mistake small-business owners make is failing to have complete documentation related to the claim. Small businesses have a lot to juggle, and many tasks, such as thorough recordkeeping, go by the wayside.”
In truth, no piece of paper can stop someone from suing you; however, it may cut them off at the pass. If your evidence demonstrates that a claim lacks merit, your client’s lawyer may advise them to call off the suit. Moreover, your records might help keep everyone on the same page so your client has less reason to sue.
To that end, you may want to use…
- Written contracts. “All parties entering into an agreement need to be clear about both their expectations and what they intend to contribute," says Gina Bongiovi (@LawyerGina), founder of the Bongiovi Law Firm. Getting those details in writing gives everyone a record of the original purpose of the arrangement.
- Complaint resolution forms. A written procedure may spur you to act promptly on client complaints and provide evidence that you tried to fix the situation. Just be sure to record the steps you took and your communications with the client.
- Confirmation emails. A handshake after a meeting doesn’t always mean everyone agrees or that everyone will remember what they agreed to. Follow up any verbal communication with an email restating the conversation to keep all parties on the same page.
While you can create much of your documentation on your own, Robert Stetson of Bernkopf Goodman LLP (@BernkopfGoodman) suggests hiring an attorney. “Most small business disputes center around a legal document, such as a contract, lease, or insurance policy,” says Stetson. “Often, they turn on a phrase which could have been crafted in a manner more conducive to the small-business owner’s needs and the realities of their business.”
Professional Liability Lawsuit Prevention Tip #2: Communicate Clearly
Proactive recordkeeping is important, but so is communication, especially if you have to warn your client about:
- Budget overruns.
- Shipment delays.
- Timeline changes.
- Errors in the project.
No one wants to tell a client that things aren't going well, but most people understand that challenges are often part of the project landscape. Notifying clients about complications gives them an opportunity to adjust their expectations, agree to new solutions, or negotiate an end to the contract. Any of those outcomes are better than ending up in court.
This post is part of an ongoing series on how small-business owners can navigate the professional liability claims process as smoothly as possible. Stayed tuned for upcoming posts about filing, preventing, and defending professional liability claims.