The same goes for other hazards, including exposed wiring, loose or damaged shelving, carpets, rugs, floor mats with folded over corners that might be a trip hazard, and malfunctioning doors (especially automatic doors).
If an accident does happen, be sure to show concern for the customer, says Lawrence Buckfire, injury attorney with Buckfire & Buckfire, P.C. (@BuckfireLaw). “Customers are more likely to sue when a store shows a lack of concern or indifference about the injury,” he says. “You do not need to apologize, but just show that you care that a customer was injured on your property.”
If it’s a serious injury and you report the incident to your insurer or claims adjuster, Buckfire recommends making sure that they follow up with the customer. “Many times a customer is told there will be a call from an adjuster but never receives one. That is when they call a lawyer.”