On the one hand, your employees are your most valuable assets. How did you ever get everything done without them? But like most things in life, you take the good with the bad.
Your employees are going to make mistakes. Your job is to make sure those inevitable errors do minimal damage to your business. Business insurance can help minimize these four big risks that come with having employees.
1. General Liability Risks
Your employees, as necessary as they are, can increase the possibility of a customer having an accident. For the most part, that’s simply a matter of math: more people usually mean more opportunities for something to go wrong.
Here are some scenarios that might make that clearer:
- Your employee fails to mop up a spill and a customer slip and falls on the spot.
- Your employee offers to charge a client’s smartphone that later goes missing.
- Your employee posts a false statement about your competitor.
- Your employee sells a recalled product to a customer despite your instructions.
Protect your business: Any of these incidents could turn into an expensive lawsuit, but General Liability Insurance can typically cover them. The policy usually pays for your defense and settlements or judgements that follow a third-party bodily injury, property damage, or advertising injury claim. Some providers even pay for an injured customer’s immediate medical bills in hopes of keeping you out of court altogether.
While General Liability covers an employee's mistake when a customer is harmed, it doesn't include the employee's injuries. Learn more exclusion in "5 Things General Liability Doesn't Cover."
2. Professional Liability Risks
You may already know your professional mistakes can trigger a lawsuit, but did you know your employee’s errors could do the same? You can be held liable if your employee’s work is…
- Poorly done.
Remember, too, that your employee’s shoddy work can just as easily be the result of an oversight. For example, let’s say you’re an accountant, and you send an employee out to advise a client on their taxes. Unfortunately, your employee leaves out some pertinent information and ends up costing the client thousands of dollars. The ensuing lawsuit falls on your shoulders.
Protect your business: Professional Liability Insurance, sometimes called Errors & Omissions Insurance, is your secret weapon for paying for professional oversights. The coverage can help pay for your defense, and most policies cover claims triggered by your employees' actions, too. However, that’s not always the case. Learn more in “Hiring? Better Update Your Professional Liability Insurance.”
3. Workers’ Compensation Risks
Without employees, your only health concerns are your own. But once you have a staff, you can be held liable for their work-related injuries and illnesses, such as…
- Your receptionist’s carpal tunnel syndrome.
- Your stocker’s back strain.
- Your accountant’s stress-induced heart disease.
Protect your business: Most states require small businesses to carry Workers’ Compensation Insurance. It helps pay for an injured employee's medical bills and lost wages.
The coverage may be a smart investment even if it isn’t an obligation because it may spare you a lawsuit brought by a work-injured employee. However, claims can make your policy premiums go up, so avoiding them is pretty smart, too. Find some tips in “How to Prevent Workers’ Comp Claims.”
4. Employment Practices Liability Risks
Once you have a staff, you have to be careful that your employment practices are fair.
Before you protest that you and your employees are like family, understand that may be one of the things that actually gets you in trouble. People are more apt to make inappropriate statements around friends, and disgruntled parties are less likely to complain if they see a tight-knit group. Moreover, few small businesses have an HR department, and that means problems often go unaddressed.
Protect your business: Employment Practices Liability Insurance (EPLI) can pay to defend your business against accusations centered on the employee-employer relationship, such as…
- Wrongful termination.
- Deprivation of career opportunities.
Even if you are positive your current and former employees would never make these kinds of claims, you still may need to protect yourself from potential hires. Learn what not to ask job seekers in “5 Interview Questions that Could Get You Sued.”