Insureon Blog

Restaurant Owners: Yelp to Include Health Grades in Reviews

7. February 2013 16:21
restaurant risk management

Managing risk as a restaurant owner is no easy feat. In addition to worrying about kitchen and dining room safety, restaurant owners need to juggle inventory orders, staff schedules, and often tight financial margins.

Now, according to Bloomberg News, there's one more risk to consider: review websites like Yelp are starting to give include your health grades in their online restaurant reviews.

The good news is that, at the moment, only San Francisco Yelp listings will include health grades, but other cities like New York City and Philadelphia will soon follow suit. It's only a matter of time before all Yelp listings in major cities will include health grades.

Managing Risk in the Age of Open Data

Risk management for restaurant owners is already tricky, but in addition to thinking about insurance needs, they'll now have to assume your customers know how the health department evaluated you – without necessarily knowing what your grade means. Many restaurant owners have seen genuinely well-run establishments ruined by mediocre health grades.

So how should you approach this risk new risk? It starts with earning excellent health grades.

A smart way to do this is to treat health grades like any other source of risk:

Sources: http://www.bloomberg.com/news/articles/2013-01-17/yelp-adds-restaurant-health-inspection-scores-to-website-reviews

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Restaurants | Small Business Risk Management

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